What does a company need to be successful? Most people would say a solid business plan and investors, but although these are important factors, there’s one thing all successful companies have in common – effective managers. Managers are the backbone
How to Talk to an Employee About Their Performance Without Hurting Their Feelings: 5 Essential Tips   One of the most significant challenges managers face is how to react appropriately to poor performance in the workplace. You may have
Coming together is a beginning, keeping together is progress, working together is success – Henry Ford (1863-1947). As most readers will know, Henry Ford became quite successful in the motor industry during the 20th century. His production process for a
Upskill Your Customer Service Team  Customer service can make or break a business. But what exactly is customer service, and why is it so important? Customer service means providing excellent support to existing and prospective customers and nurturing relationships
7 Tips for Addressing Sensitive Issues with Employees  The workplace is an environment in which people with different worldviews, communication styles, and personalities interact – differences that can be a source of conflict if employees aren’t adequately trained to
What Are The 8 Soft Skills You Should Include In Your Workplace Training Program? Â The working world, as we know it, is not the same anymore. Artificial intelligence, automation, and the COVID-19 pandemic dramatically changed the nature of the
