Have you ever experienced difficulty using a program, but the “help” link led you to a jargon-infested page that was equally difficult to decipher? How did you ultimately find a solution to your problem? Coming to a brick wall in a learning management system is a frustrating experience, regardless of user age and context.
If you’re a business using a learning management system, don’t forget that your trainees may experience difficulty using the system. Making it user-friendly is essential, but some form of help should be available to users at all times, should they experience difficulties. And regardless of whether it’s a learning management system or a simple program, though written help may involve some complicated language, making the language as accessible as possible will help prevent seemingly dead-end situations for your users.
