Conflicts are best resolved quickly and openly. And although teams working together face-to-face may experience more interpersonal conflicts, virtual teams can also experience disagreements. Along with using an LMS for tracking and updating goals and achievements, an LMS can be accompanied by discussion boards, video conferencing and other Web 2.0 tools to facilitate communication between members.
Communication is both the cause of and the remedy for conflict. But understanding how to communicate effectively can help to both avoid and resolve disputes. One common source of conflict is the unclear relegation of responsibilities within a team. The use of an LMS to assign tasks and responsibilities will help prevent conflicts before they arise.
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