These days, organizations are practically composed of a vast network of teams to meet all the goals and functions an organization has. An LMS can be not only a helpful way to organize employee training, but service teams can use them to keep track of customers and employee achievements. Service teams are an increasingly international group. They support customers or the internal organization, normally with a service or technical support role, 24/7.
Training for a role in a service team is something an LMS can take care of, with video tools, simulations, and audio tools like those used by Coggno, to create situations dealing with customers. Some LMSs are even multi-lingual, offering a variety of built-in languages to personalize employees’ training experiences.
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